They promised a ‘premium’ service which will deliver my code within 24 hours. The code did not arrive until 7 days later. I canceled my purchase because the code hasn’t arrive after 3 days, but they claimed I am not eligible for a refund because I agreed to the terms. In my defense I argued that they did not comply to their terms with the ’24 hours premium’ service first of all. Secondly, after I canceled the service, the codes arrived. I entered both codes they provided, and it DID NOT WORK. What a joke. I emailed customer service, more than 10 emails in total to clear this up and get a refund. They claimed they have refunded but I DID NOT RECEIVE ANY REFUNDS. I had to check with my bank and was informed clearly that no incoming funds was made by Unique Phones. I emailed them again about this matter, after 5 emails (without their replies), and finally on the 6th email, I received a response saying IF I’M NOT SATISFIED I CAN LODGE A COMPLAINT. To whom did you know? To their complaints department which is just the same. Another joke.
I called their phone numbers several times but NO ONE PICKED UP. I emailed the complaints department more than twice BUT NO RESPONSE. It gets to me so much to actually be conned by a company posing to be official and efficient. They deliberately delay the customers orders and then send invalid codes (I believe), and gain profits by not delivering half the services they promised where people just left it due to the amount of hassle. Never occurred to me this would be a scam as my first purchase with them went okay (that’s why I believe they deliberately ignore half the orders).
I did a research on review sites about the company. Found out I was not the only one to be tricked into such a scam. Hundreds of people had the same experience as I’ve had. You can all read the reviews here:
I take this as my loss and I will never deal with them again. Customer service was extremely bad and rude. Sometimes they don’t reply your emails after several times. Now, they don’t reply at all. My piece of advise, get your phones unlocked in little phone shops where they normally do it for 10pounds. If you had any experience with Unlocking.com I’d love to hear your comments.